Support

To contact Customer Service click the Support tab on the left, or call 888.968.1985.

Do I need internet to use the Sprout Channel Cubby?
- The Sprout Channel Cubby requires internet for initial set up. However, children can enjoy content in offline mode and access additional content online.
Does it have a built in speaker?
- Yes. The speaker is located on the back of the tablet.
What is the recommended age range for the Sprout Channel Cubby?
- The tablet is designed to be intuitive and entertaining for children ages 26, however, the Sprout Channel Cubby can be customized in Parent Mode to include content for children (and adults) of all ages.
What type of parental controls are available?
- Parents are able to manage their child's experience by setting time limits, selecting reachable websites, managing content, and more.
Can I download pre-loaded content from the tablet onto my computer?
- Unfortunately the preloaded content can only be accessed through the tablet, but through HD mirroring your child can watch videos on your television.

Can I download and play games from the Google play store?
- Yes, you can do this by exiting Sprout Cubby Mode and opening the Google Play Store from the app list.
Can the Sprout Channel Cubby function as a normal Android tablet?
- Yes. Exiting Sprout Cubby Mode allows users to enjoy the tablet as a standard Android tablet.
Would this allow my child to Skype me?
- Yes. Parents are able to download additional apps from the Google Play Store and approve them for use through the Parental Dashboard.
How long will the battery last?
- Approximately 8 Hours.
Can I access photos taken on the Sprout Channel Cubby?
- Yes. Photos are accessible through the gallery, and can even be imported to your desktop.